Frequently Asked Questions

If your email provider discontinues its service, you will not receive notifications and updates related to Díjnet without an active email account. Therefore, it is crucial to update the email address associated with your Díjnet account as soon as possible.

If you do not update the email address registered with your Díjnet account, you will not receive notifications about incoming bills, payments, or payment deadlines, and we won't be able to inform you about important changes in Díjnet.

The process for changing your email address depends on whether your Díjnet account has a login name.

If you created your Díjnet account before April 11, 2024, and therefore have a login name:

• Log in to your Díjnet account and select the "User Data" menu, then choose the "Data Modification" tab.
• Click on the "Modify" button next to your email address and enter the new email address.

Important! You can only provide an email address that has not yet been registered with Díjnet.

If you created your Díjnet account after April 11, 2024, and therefore do not have a login name:

In this case, you cannot change your email address on the Díjnet interface. You need to create a new Díjnet account with the new email address and then merge it with your previous account.

• Log in to the Díjnet account you intend to use going forward, then click on the "Account Merging" tab found in the "User Data" menu.
• After that, simply enter the login details of the Díjnet account you wish to deactivate.

If you encounter any issues while changing your email address or merging accounts, please contact our customer service at info@dijnet.hu, and our colleagues will be happy to assist you.

If you created your Díjnet account after April 11, 2024, you cannot change your email address on the Díjnet interface. In this case, you need to:

Create a new Díjnet account with the new email address and then merge it with your previous account. After the account merge, all your e-bills, settings, and history from your previous account will be transferred to the newly created Díjnet account. You can find help with account merging in the questions below.

If you are stuck or have further questions about changing your email address or merging Díjnet accounts, our customer service is ready to assist you at info@dijnet.hu.

Merging Díjnet accounts involves converting two existing Díjnet accounts into one. During the merging process, the contents of one of your selected Díjnet accounts (including all your biller registrations and e-bills) will be transferred to the Díjnet account you intend to continue using.

To merge your Díjnet accounts, log in to the Díjnet account you wish to continue using, then click on the ,,User Data” menu and select the „User contraction” tab.

After that, all you need to do is provide the login details of the Díjnet account you wish to discontinue.

If you have provided the login details correctly, all your biller registrations, e-bills, and any other data or history from the Díjnet account you wish to discontinue will automatically be transferred to your remaining Díjnet account.

No, you will still find your e-bills in the Díjnet account you choose to keep. During the merging process, all your e-bills from the account you wish to discontinue will be transferred to the one you intend to continue using.

From now on, when logging in, you can provide your email address associated with your Díjnet account instead of your username. This means you can now log in to your Díjnet account using your email address and password.*

*If multiple Díjnet accounts are associated with the same email address, you can still log in using your username and password.

Let's give it a try, log in to Díjnet!

We have simplified the Díjnet account registration process: now you can easily create your Díjnet account using just your email address and a freely chosen password, we no longer require a username.

Moreover, the registration process, which used to consist of three steps, is now even faster, with just two simple steps:

1. Providing your login details,
2. Finalizing the registration with an activation link sent in an email.

Important! When registering, please provide an email address that is not already associated with a Díjnet account. From now on, only one Díjnet account can be registered with one email address.

Sign up!

When creating a Díjnet account, you will only need to provide your email address and a password. Additionally, when you first log into your Díjnet account, you will need to provide your postal code so that we can inform you about the service providers available at your consumption location in the future.

Sign up!

The security of our customers' data is important to us. Therefore, we have changed our password requirements, and now you can only use a strong password for your Díjnet account.

The current Díjnet password requirements are as follows: the password must be between 8 and 30 characters long, contain at least one lowercase and one uppercase letter, and one number, but it cannot contain accented characters.

Díjnet does not require customers to change their passwords regularly; there is no need to change your password periodically.

Since only you know your password, Díjnet cannot determine if your current password is strong enough.

The password for Díjnet registration must be between 8 and 30 characters long. It must contain at least one lowercase and one uppercase letter and one number, but do not use accented characters.

You can change the password for your Díjnet account in the "User Data" menu, under the "Login Information" tab.

If you forgot your password, click here to request a new one. All you need to do is provide the email address associated with your account, or your username (if you have one). Then we will send a link to your Díjnet account email address, where you can reset your password.

Important! If multiple Díjnet accounts are associated with your email address, you need to provide the username of the Díjnet account for which you forgot the password when requesting a new password.

AThe security of our customers' data is a top priority for Díjnet, and we take all necessary security measures.

A multi-level protection system ensures that unauthorized individuals cannot access your data. Firstly, the Díjnet system operates in an environment protected by SHL 256 RSA encryption. Secondly, your Díjnet account and associated data can only be accessed with the email address and password you provide.

Díjnet password requirements already ensure that you choose a strong password, but you can take some simple steps to enhance online security:

• Do not use meaningful words as your password.
• Do not use your personal data or the names and birthdates of your relatives as your password.
• Do not use the same password for all online platforms.
• Never share your password with anyone!

On Díjnet, you can manage and pay your bills issued by various service providers (bill issuers) in electronic form (e-bill).

On Díjnet, you can manage and pay various bills, including utility, telecommunications, insurance, and remote monitoring e-bills, all in one place.

This saves you time and energy, and using e-bills also helps the environment.

In addition to managing e-bills on Díjnet, you can donate to numerous foundations and charitable organizations and report your auxiliary water meter in Budapest (auxiliary water meters managed by Díjbeszedő Holding Zrt.).

Sign up!

In addition to managing and paying your e-bills on Díjnet, you can donate to various foundations and charitable organizations and report your auxiliary water meter in Budapest (auxiliary water meters managed by Díjbeszedő Holding Zrt.).

Sign up!

E-bills are a convenient solution: you no longer need to store paper bills because using Díjnet is free, and we keep your electronic bills free of charge for 18 months (with our SzámlaPlusz service, even beyond 18 months).

• You can pay e-bills online anytime, from any device with your bank card.
• • You can access multiple bills for your household on a single online platform with just one email address-password pair.
• E-bills are an environmentally friendly solution.

Sign up!

The basic service of Díjnet is completely free: we keep your e-bills received in Díjnet free of charge for 18 months. Additionally, with our SzámlaPlusz service, you have the option to request extended storage of your bills.

In addition, Díjnet provides payment methods free of charge. Any fees payable to the account-holding bank are determined by the conditions of the customers' bank account packages.

Sign up!

No, Díjnet currently does not have a mobile application, but you can easily use Díjnet on your smartphone by typing the dijnet.hu website address into your browser.

Díjnet is accessible and easy to use on all devices (desktop, mobile, tablet), so you can easily pay your e-bills anywhere, anytime.

To register for a Díjnet account, all you need to do is click on the "JOIN" button in the top right corner of the dijnet.hu website and provide your email address and a password of your choice.

Then we will send an activation email to your email address. In the activation email, you will find a link that you need to click to finalize your registration.

You can also initiate Díjnet account registration by clicking here.

To manage your bills on Díjnet, after creating your Díjnet account, you still need to register your service providers. You can do this in the "Bill issuers" section.

Sign up!

If you can't find the activation email, it may have ended up in your junk/spam/promotions folder.

For certain less common email providers, the activation email might also arrive a few minutes later than expected.

If you still can't find the email, log in with the email address and password you provided during Díjnet account registration. On the page that appears after logging in, click the "I didn't receive the activation email" button.

If the activation email still doesn't arrive in your inbox, please write to info@dijnet.hu, and our colleagues will be happy to assist you.

You need to provide your postal code to make it easier for you to register your billers. Providing your postal code allows us to show you a list of service providers available at your consumption location.

Of course, if you want to pay bills for other consumption locations (e.g., vacation home, grandparents' house, etc.) on Díjnet, you can do so regardless of the postal code you provided.

Yes, you can manage bills for multiple properties on Díjnet simultaneously.

During the bill issuer registration process, make sure to always provide accurate information.

Usually, a bill no older than six months is required for bill issuer registration, and you can initiate the registration by providing the details from that bill.

We recommend that, for easier identification later, you assign a display name during bill issuer registration. This could be the address of the property or any name that you can easily recognize (e.g., Grandma's apartment or 16 Green Street).

Register a service provider!

You can register the bills for your new property in your existing Díjnet account, so there is no need to create a new Díjnet account.

If you don't want the bills from your previous property to continue arriving in your Díjnet account, make sure to arrange for the change of ownership with the relevant service providers. Afterward, you can delete the bill issuer from your Díjnet account by initiating the deletion in the "Bill Issuers" menu, under the "Previous Registrations" tab for the specific bill issuer.

If you forgot your password, click here to request a new one. All you need to do is provide the email address associated with your account, or your username (if you have one). Then we will send a link to your Díjnet account email address, where you can reset your password.

Important! If multiple Díjnet accounts are associated with your email address, you need to provide the username of the Díjnet account for which you forgot the password when requesting a new password.

No, if you switch to e-billing, your service provider will not issue any more paper-based bills and checks to the registered customer identifier. The e-bill is only available in electronic format.

In terms of content, the e-bill is identical to the paper-based bill, so it fully substitutes for it and is accepted during transactions. However, it can only be presented online. The e-bill is electronically authenticated, so simultaneous issuance of a paper-based bill is not possible.

In printed form, the e-bill is for informational purposes only and is not suitable for presentation as proof when printed. The tax authority also electronically verifies electronically issued invoices.

To manage your bills on Díjnet, you first need to register your service providers. You can do this easily in the Bill issuers menu by providing a few details. After the bill issuer registration is approved, the bills issued will be sent to your Díjnet account as e-bills.

Register a service provider!

You cannot manage bills initiated and accepted by the service provider before registration on Díjnet. Neither your paper bills nor your previous e-bills will appear in your Díjnet account.

In your Díjnet account, you can only manage e-bills that are issued after the registration has been initiated in Díjnet and accepted by the service provider. There is no option to display bills from the period before the registration in your Díjnet account.

Yes, we will send a notification to the email address you provided during registration when you receive a new e-bill. By clicking on the „Payment” button in the email, you can easily pay the bill with a credit card (saved or unsaved).If the email does not contain a "Payment" button, the bill is already settled and does not require payment.

Select the "Bill Search" menu, find the bill you want to download, then click on its row, and afterward, click on the PDF icon located under the "Download" tab.

Just like paper bills, a PDF-format electronic bill can also consist of multiple pages.

Regarding the content of your bill, only your service provider can provide information. However, you can also contact your service provider through Díjnet and report the issue.

If you want to send a question or comment to your service provider regarding a specific bill, you can do so as follows:

1. Log in to your Díjnet account.
2. Click on the respective bill, then on the "Comments" tab.
3. Provide your name and message.

This message will automatically be sent to your service provider, who will reply directly to your registered Díjnet email address.

Yes, both individuals and representatives of business entities can join the Díjnet electronic bill presentation service. In the case of business entities, some bill issuers may request proof of authorization.

Currently, the following service providers (bill issuers) are available on the Díjnet system:

Allianz Hungária Zrt.
Bakonykarszt Zrt.
BARANYA-VÍZ Zrt.
BKM NONPROFIT Zrt.
Díjbeszedő Holding Zrt.
Direct One
DMRV Zrt.
DRV Zrt.
E.R.Ö.V. Víziközmű Zrt.
ENERGOCOOP Kft.
Érd és Térsége Csatornaszolgáltató Kft.
Érd és Térsége Víziközmű Kft.
ÉRV Zrt.
Északdunántúli Vízmű Zrt.
Fejérvíz Zrt.
Fővárosi Csatornázási Művek Zrt.
GYŐR-SZOL Zrt.
Hódmezővásárhelyi Vagyonkezelő Zrt.
Kaposvári Önkormányzati Vagyonkezelő és Szolgáltató Zrt.
KAVÍZ Kaposvári Víz- és Csatornamű Kft.
Magyar Telekom Nyrt.
MOHU MOL Hulladékgazdálkodási Zrt.
MVM Next Energiakereskedelmi Zrt.
Nyírségvíz Zrt.
NYÍRTÁVHŐ Kft.
PANNON-VÍZ Zrt.
Stabil-Téka Épület és Lakásfenntartó Kft.
Szegedi Vízmű Zrt.
SZÉPHŐ Székesfehérvári Épületfenntartó és Hőszolgáltató Zrt.
Tettye Forrásház Zrt.
Tiszamenti Regionális Vízművek Zrt.
TiszaSzolg 2004 Kft.
VKSZ Veszprémi Közüzemi Szolgáltató Zrt.

Register a service provider!

You can find bills from electricity, gas, water-sewage, telecommunication (TV, internet, telephone), district heating, waste management, rent, common expenses (condominium fees), and insurance service providers on Díjnet.

Both Budapest-based and rural service providers' bills can be managed on Díjnet.

I'll check the available providers!

Upon logging into Díjnet, you'll find all available service providers under the Bill issuers menu. Additionally, you can filter them by categories or postal codes.

I'll check the available providers!

You can filter available service providers on Díjnet in multiple ways.

You can select the type of service, filtering for service providers within a specific category. You can manage bills from electricity, rent, insurance, gas, waste management, common expenses, remote monitoring, district heating, as well as TV, internet, telephone, and water-sewage services on Díjnet.

In the zip code field, you can enter the postal code of the consumption location whose bills you want to manage on Díjnet.

I'll check the available providers!

If you intended to register the bills of MVM Next Energiakereskedelmi Zrt., but you had previously received e-bills through the service provider's platform, you must first cancel the e-bill issued by MVM Next with the service provider before you can request e-bills through Díjnet.

MVM Next's electricity service is not available on Díjnet in the following cases:

From September 1, 2021, users eligible for universal service who were previously served by ELMŰ-ÉMÁSZ Energiaszolgáltató Zrt. and, until June 30, 2024, those served by E.ON Áramszolgáltató Kft., cannot manage their electricity bills in their Díjnet account for the time being.

Ensuring customer satisfaction is a top priority for Díjnet, so we continuously work on expanding the range of available service providers.

If you can't find your service provider on Díjnet, we suggest expressing your interest to your service provider.

Upon logging into Díjnet, select the service provider you wish to register under the "Bill Issuers" menu.

For registration, you'll need a bill dated no more than six months old.

Afterward, all you have to do is provide some basic information from the bill. We'll forward your registration request to the service provider, who will verify the information you provided. If the information is correct, they'll approve your registration request.

We'll send a notification to your registered email address on Díjnet. After this, e-bills issued by the respective service provider will start arriving on Díjnet.

Register a service provier!

Click on the green "i" icon next to the data required for registration to get assistance on where exactly to find that information on the bill.

The data provided during registration is verified by the bill issuer, so if necessary, please contact your service provider for data verification.

If your registration request was rejected by the service provider, we recommend verifying the accuracy of the provided information.

It is important that if you want to manage bills for other properties (e.g. grandparents' house) on Díjnet, enter the name that appears on the bill, i.e. the name of the contracting party.

If you intended to register the bill issuer MVM Next Energiakereskedelmi Zrt. but have previously received e-bills from them through their platform, you'll need to first cancel the e-bill received directly from MVM Next to request e-bills through Díjnet.

MVM Next's electricity service is not available on Díjnet in the following cases:

From September 1, 2021, users eligible for universal service who were previously served by ELMŰ-ÉMÁSZ Energiaszolgáltató Zrt. and, until June 30, 2024, those served by E.ON Áramszolgáltató Kft., cannot manage their electricity bills in their Díjnet account for the time being.

You cannot manage bills issued before the registration initiated on Díjnet and accepted by the service provider in Díjnet. Neither your paper bills nor your previous e-bills will appear in your Díjnet account.

In your Díjnet account, you can only manage e-bills issued after the registration initiated on Díjnet and accepted by the service provider. There is no option to display bills from the period before registration in your Díjnet account.

In the case of Telekom, you can request your bills on both platforms simultaneously.

It's important that if you don't pay the bill through Díjnet, you can mark the already paid bill as paid in your Díjnet account by clicking on the bill row and then on the "Mark as settled" button. After this, you will find the bill under the "Bill search" menu with a "Marked as settled" status.

Registering my Telekom bill!

Your service provider will review and approve the registration, which may take some time.

Your service provider will review and approve the deletion of the registration, which may take some time.

You can settle your e-bills received on Díjnet with several convenient payment methods:

• from your Díjnet account with a bank card (saved or unsaved),
• by clicking the button in the invoice notification sent by Díjnet (with a saved or unsaved bank card),
• via the iCsekk app,
• through internet banking (for CIB Bank customers only),
• with direct debit, or
• through individual bank transfer.

By logging into your Díjnet account, you can pay all your e-bills at once with a bank card (basket payment).

Let's give it a try!

Basket payment allows you to pay all your pending e-bills presented in your Díjnet account at once.

After successful payment, we'll send an email detailing which bills you paid during the transaction.

Let's give it a try!

You can save your bank card:

• when initiating bill payments, or
• by logging into your Díjnet account, clicking on the "Saving bank cards" tab under the Payment Methods section. In this case, to validate the card, the payment service provider charges your bank account with 100 HUF, which is credited back within a few minutes.

I want to save my card

Saving your bank card is secure: Díjnet doesn't store data; only the payment service provider (OTP Mobil Ltd. - SimplePay) has access.

With saved bank cards, payments are faster: You won't need to enter your bank card details for subsequent bill payments, making the process simpler.

Managing saved bank cards is easy: You can rename or delete them from your Díjnet account with a few clicks.

I want to save my card

You can easily pay your e-bills presented in your Díjnet account through the iCsekk app. First, you need to provide your Díjnet login details in the iCsekk app to link your iCsekk and Díjnet accounts.

Then, in your Díjnet account under the User Data menu, by clicking on the Settings tab, you can set up which bills will be sent to the iCsekk app. After this, simply log into the iCsekk app and use your bank card to settle the bills.

You can choose to pay bills from specific service providers through the app or set up automatic forwarding of all your bills to the iCsekk app.

If you prefer not to have your bills automatically forwarded, click on the bill you wish to pay, and only that selected bill will be forwarded.

If you want to learn more about the iCsekk app, click here for useful information.

Check it on Díjnet

This feature is currently available only to CIB Bank customers!

If you're a CIB Bank customer, you can easily pay your presented bills directly from your internet banking.

• First, click on a bill to pay, then select internet banking from the Payment Methods dropdown menu.
• Next, click on the CIB Bank logo to initiate registration for payment via internet banking.
• Finally, you need to activate your registration on the CIB Bank platform. By logging into the CIB Bank mobile app or online platform, in the "Orders/Díjnet" menu, click on the "Add Díjnet profile" button and provide the identification received during the registration process on Díjnet. The bank will automatically send this back for identification purposes. If you correctly input the Díjnet identification, the registration will become active on both platforms.

Then, in your Díjnet account under the User Data menu, by clicking on the Settings tab, you can set up which bills will be sent to your CIB internet banking.

You can choose to pay bills from specific service providers through internet banking or set up automatic forwarding of all your bills to your CIB internet banking.

If you prefer not to have your bills automatically forwarded, click on the bill you wish to pay, and only that selected bill will be forwarded.

In the User Data menu, under the Settings tab, you can set up which bills will be sent to the iCsekk mobile app or CIB internet banking.

You can choose to pay bills from specific service providers through internet banking or set up automatic forwarding of all your bills to your CIB internet banking.

If you prefer not to have your bills automatically forwarded, click on the bill you wish to pay, and only that selected bill will be forwarded.

In the "User Data" menu, by clicking on the "Settings" tab, you can cancel the redirection for all bills or for individual bill issuers by selecting the "None" option.

TIf you want to recall a specific bill to your Díjnet account, you can do so on the CIB internet banking platform or in the iCsekk app.

Click on the bill you want to pay, then select "Individual Bank Transfer Details" from the dropdown menu under Payment Methods.

The necessary details for the transfer will then appear. Make sure to provide the correct information during the transfer to ensure that your payment reaches the correct bill issuer! A service provider may use multiple bank account numbers, which may differ from the one displayed on the bill.

Important! Do not transfer the amount to be paid for e-invoices to Díjnet's bank account number, because we are unable to forward it, they will always be returned to the party that initiated the transfer.

We will send a notification to the email address provided during registration when a new e-bill arrives.

You can easily pay the bill by clicking the "Pay" button in the email using a saved or unsaved bank card. If the email does not contain a "Pay" button, the bill is in a settled state and does not require payment.

At the end of the bank card payment process, you will be informed on the Díjnet platform that the payment was successful. Additionally, we will notify you via email at the registered email address about the successful payment.

If you pay using the iCsekk mobile app, the confirmation of successful payment will be sent to the email address registered in the iCsekk app.

For internet banking payments, you can receive confirmation on the internet banking platform.

For individual transfers and direct debit mandates, Díjnet does not send notifications; in these cases, the confirmation of a successful transaction may be sent by your bank depending on your banking settings.

The fact of payment is always confirmed by the bank statement.

It is possible that our notification about the arrival of the bill was accidentally directed to the junk/spam folder, which you can check in your email account.

If you still can't find the notification, we recommend logging into your Díjnet account and checking in the "User Data" menu whether the correct email address is registered in your Díjnet account.

If you cannot find the notification in the spam folder and you have confirmed that the email address registered to your Díjnet account is correct, please contact our customer service at info@dijnet.hu.

Messages about successful and unsuccessful payments are automatically sent based on feedback from SimplePay, which can take 5-10 minutes.

If a failed and a successful payment happen in succession, it is possible that the notification about the successful transaction arrives first, followed by the one for the failed attempt.

In this case, we recommend checking to ensure that the status of the bill on the Díjnet platform is "Paid," as this indicates that the payment was successful. After a successful transaction, no further payment can be initiated for the same bill.

Payment reminder or payment notice messages are sent if the system's records show that the bill in question has a "Unsettled" status.

If you paid the bill outside of Díjnet (e.g., via bank transfer), it is important to mark it as settled on the Díjnet platform (by clicking on the bill row in the "Payment" tab).

If you did not do this and the bill issuer has not updated the balance, the bill will remain in "Unsettled" status, which is why the payment reminder will be automatically sent 2 days before the payment deadline, and the payment notice will be sent 10 days after the payment deadline to the email address registered in the Díjnet system.

It varies; it may take a few days because in the case of a successful bank card payment initiated from the Díjnet system, Please do not transfer the amount to be paid for e-invoices to Díjnet's bank account number.

This is because, according to our General Terms and Conditions, Díjnet Zrt. is obliged to transmit the amount of the payment to the service provider within three working days following the settlement with the payment service provider.

We transfer the amount of the payment to the service provider after it has been settled by the payment service provider or the bank and the notification has been received by Díjnet.

For bank card payments made through Díjnet and internet banking payments (CIB internet banking), the bill's status will immediately change to "Paid" after a successful payment. If the service provider has booked the amount, they will notify Díjnet, and the bill's status will be updated to "Settled" (this usually takes about 3-4 working days).

In the case of individual transfers and direct debit mandates, due to the bank transfer processing time, it usually takes one or two working days for the bill amount to appear in the service provider's system, and the bill's status will then be updated to settled based on information received from the service provider.

The bill balance always changes following the notification received from the service provider to Díjnet.

*IMPORTANT EXCEPTIONS

The Allianz Zrt., DRV Zrt., Érd és Térsége Csatornaszolgáltató Kft., E.R.Ö.V. Víziközmű Zrt., FCSM Zrt. (except for FCSM Zrt. invoices factored by Díjbeszedő Holding Zrt.), GYŐR-SZOL Zrt., Magyar Telekom Nyrt., Nyírtávhő Kft., PANNON-VÍZ Zrt., Tettye Forrásház Zrt., and TiszaSzolg 2004 Kft. do not provide information about bill balances, so their balances in the Díjnet system do not change even after settlement!

You can manually mark the bills of these service providers as settled by clicking on the "Mark as Settled" button found in the details of the respective bill. After this, you will find the bill in the Bill Search menu.

MVM Next Energiakereskedelmi Zrt. provides data on the balance of gas bills simultaneously with the presentation of the next current bill in Díjnet.

If you paid the bill outside of Díjnet, you can indicate this by clicking the "Mark as settled" button in the bill details. After this, you will find the bill under the "Bill Search" menu.

Important! The status marked as settled does not confirm that the bill has actually been paid.

This allows you to indicate that you have paid the bill, but not through the Díjnet system, so you can later see that you no longer need to deal with that particular bill since it has already been paid.

Important! The status marked as settled does not confirm that the bill has actually been paid.

You cannot revert a bill marked as settled to payable status, but you can pay it with a bank card. You can do this in the "Bill Search" menu by clicking the "Proceed to payment" button in the bill row, using your saved or unsaved bank card as usual.

Since bill payment on Díjnet always occurs electronically, through a bank, you can prove the settlement of the bill to your service provider with your bank statement.

It is possible that the payment service provider (Simple Pay) did not immediately send feedback about the successful or unsuccessful payment, or the payment process was interrupted due to a technical issue. In this case, the bill's status will be "Under Payment" for a few minutes.

Once the payment service provider (Simple Pay) sends a notification to Díjnet, the bill's status will change to paid for a successful payment or to unsettled for a failed payment.

Regarding the handling of overpayments, please contact your service provider.

If a bill issued by Díjbeszedő Holding is in "Pending Collection" status, you cannot pay it through Díjnet. If the direct debit fails, the bill will be in "Reattempted Collection" status, and again, it cannot be paid through Díjnet. Díjbeszedő Holding will attempt to collect the amount again.

If the direct debit fails again, you can pay the bill through Díjnet.

As long as the status of your invoice issued by Díjbeszedő Holding is "waiting for collection", you have the option to disable group collection or to pay the invoice. You can do this by clicking on the given account and clicking on the "Prohibit debit" button in the account details. In this case, Díjbeszedő Holding will not attempt collective collection of the invoice amount.

Important! Disabling direct debit applies only to the current bill. You can terminate the direct debit authorization with your bank.

If the bill issued by Díjbeszedő Holding is in "Pending Collection" status, you cannot pay it through Díjnet. If the direct debit fails, the bill will be in "Reattempted Collection" status, and again, it cannot be paid through Díjnet. Díjbeszedő Holding will attempt to collect the amount again.

If the direct debit fails again, you can pay the bill through Díjnet.

You can easily donate to foundations and charitable organizations affiliated with Díjnet. All you need to do is register on Díjnet, then select the "Donations" menu to choose which foundation or charity you'd like to support.

By clicking on the logo of the foundation or charity, you can specify the amount of your donation, which you can immediately settle with your credit card.

I want to help, I donate!

Ensuring security and transparency during donations is crucial for Díjnet, which is why the option to donate is provided in collaboration with the Self-Regulatory Body of Fundraising Organizations and the Díjnet.

The Body works to strengthen donor confidence, and for this purpose, the Ethical Code of Fundraising Organizations has been developed, which organizations accepting it commit to following. The main pillars of the Ethical Code are credibility, legality, transparency, and publicity.

You can find more information about the Body and the ethical code here.

I want to help, I donate!

At Díjnet, you can currently donate to the following foundations and charities:

Alapítvány a Budapesti Állatkertért

Alternatíva Alapítvány

Amnesty International Magyarország

Autistic Art Közhasznú Alapítvány az Autista Lakóotthonokért

Bagázs Közhasznú Egyesület

Baráthegyi Vakvezető Kutya Iskola

Bátor Tábor Alapítvány

Civil Kollégium Alapítvány

Csodalámpa Alapítvány

Egy Sima Egy Fordított / Egyesület az Inklúzióért

Első Nyúlmentő Alapítvány

Északi Támpont Közhasznú Egyesület

Felelős Gasztrohős Alapítvány

Gyökerek és Szárnyak Alapítvány

Habitat for Humanity Magyarország

Hangya közösség Alapítvány

HAT Alapítvány

Hintalovon Gyermekjogi Alapítvány

Hősök Tere Alapítvány

Igazgyöngy Alapítvány

InDaHouse Hungary Egyesület

KórházSuli Alapítvány

Leukémiás Gyermekekért Alapítvány

Magyar Élelmiszerbank Egyesület

Magyar Hospice Alapítvány

Magyar Hospice-Palliatív Egyesület

Magyar Tengerimalac-védő Egyesület

Mindent a tudásért és a tehetségért Alapítvány

Nevetnikék Alapítvány

Noé Állatotthon Alapítvány

Nonprofit Információs és Oktató Központ (NIOK) Alapítvány

Önkéntes Központ Alapítvány

Ronald McDonald Gyermeksegély Alapítvány

Sádt Győző Alapítvány

Semmelweis Egyetem alapítvány

SOS-Gyermekfalu Magyarországi Alapítványa

Summa Artium

Társaság a Szabadságjogokért

Transparency International Magyarország

Unicef Magyar Bizottság Alapítvány

Vigyél Haza Alapítvány

Világszép Alapítvány

WWF Magyaroroszág Alapítvány

I want to help, I donate!

Currently, you can report meter readings only for secondary water meters billed by Díjbeszedő Holding Zrt. To do this, simply log in to your Díjnet account and access the "Meter Reading" menu.

When submitting meter readings for the first time, you'll need to enter your payment identification code, which you can find on the bill issued by Díjbeszedő Holding Zrt. If you enter the code correctly and it's during the reading submission period, you can immediately record your current meter reading.

For subsequent meter reading submissions, you won't need to enter your payment identification code again; you'll just need to select the meter for which you want to submit a reading.

In the case of replacing secondary water meters, the factory numbers of the newly installed meters will automatically update in the Díjnet system after being transferred to the records of Díjbeszedő Holding Zrt.

If the data for the new meters do not appear on Díjnet two months after the meter replacement, please contact Díjbeszedő Holding's customer service at 414-5000 or email them at doku@dbrt.hu to verify the processing of the replacement.

According to information provided by Díjbeszedő Holding Zrt., consumption based on readings cannot be accounted for on secondary water meters with expired certification.

This is because, following the amendment of Government Decree 58/2013 (II. 27.) on December 10, 2015, if a consumer fails to ensure the certification or replacement of their secondary water meter by the deadline, the supplementary service agreement with Fővárosi Vízművek Zrt. terminates. Considering the legal reference and the Business Regulations of Fővárosi Vízművek Zrt., consumption cannot be accounted for based on readings for any secondary water meter with expired certification (not even for one consumption point).

If there is at least one secondary water meter with expired certification at the address you specified - corresponding to the payment identification code - then the prohibition/restriction on recording meter readings applies to all meters at the consumption point.

Due to the above, it is not possible to display the data of secondary water meters with expired certification(s) or to record meter reading(s) on Díjnet. You can only submit meter readings during the reading submission period if you don't have any secondary water meters with expired certification.

For information regarding the replacement of secondary water meters, please contact Fővárosi Vízművek Zrt.

The meter reading submission period designated by the provider is indicated on every bill. Díjbeszedő Holding Zrt. can accept submitted meter readings during the following extended submission periods:

• If the issuance date of your - drinking water fee containing - summary bill falls on the first day of the month, then submissions are accepted from the 1st to the 15th of the following month,
• If the issuance date falls on the 15th, then submissions are accepted from the middle of the following month until the last day of the month.

Important! Only data from secondary water meters billed by Díjbeszedő Holding Zrt. can be recorded on Díjnet.

Phishing is when an internet scammer disguises themselves as an official page of a well-known company, attempting to illegitimately acquire various personal data such as identifiers, passwords, and bank card numbers.

The link placed in such types of emails leads to a deceptively similar page to the website of the respective company – for example, Díjnet – and the link provided for initiating payment redirects to the scammers' payment interface, which also deceptively resembles the bank's payment interface.

This is dangerous because the data provided on the fake interface can be easily stolen and misused by the scammers.

If you receive a phishing-suspicious email, it's important not to click on any links within the email.

To ensure the reliability of the email, we suggest sending a screenshot of the email that appears to be from the scammer to the email address info@dijnet.hu, and also informing us of the email address from which you received the suspicious email.

You can identify phishing emails based on several suspicious signs. If any of the following points are true for the email, it may be a phishing attempt.

1. If the email lacks accents or contains ungrammatical expressions.
2. If the email contains incorrect information (e.g., incorrect name).
3. If the amount on the invoice significantly deviates from the usual (e.g., unusually low or high).
4. If the email requests your bank card details. Díjnet never asks for bank card details via email! You should only provide them during payment on the payment service provider's (Simple Pay) page.
5. If the link or login URL in the email does not begin with https://dijnet.hu/.

Díjnet employs a multi-level security system to ensure the security of your data, so you can be sure that your data did not leak from Díjnet.

Scammers often collect contact information from other external sources, so even someone who is not a Díjnet customer might receive a message disguised as an email sent from Díjnet.

Regarding the content of your bill, only your service provider can provide information. However, you can also contact your service provider through Díjnet and report the issue.

If you want to send a question or comment to your service provider regarding a specific bill, you can do so as follows:

1. Log in to your Díjnet account.
2. Click on the respective bill, then on the "Comments" tab.
3. Provide your name and message.

This message will automatically be sent to your service provider, who will reply directly to your registered Díjnet email address.

If you encounter any problems with the Díjnet system or would like to send us a suggestion, you can do so by logging into your Díjnet account and clicking on the "Feedback, Complaints" tab.

Additionally, you can reach our customer service at the email address info@dijnet.hu, where our colleagues will be happy to help you.

If you no longer want to receive your bills in Díjnet, you must first initiate the termination of your billing registration with the service provider so they can change your billing method in their system.

1. Log in to your Díjnet account,
2. In the "Billing registration" menu, click on the "Previous registrations" tab, and
3. Click on the "Initiate deletion" button to initiate the termination of your billing registration.

After deleting the billing registration, you will still find your previously presented bills in your Díjnet account (for up to 18 months as indicated in our General Terms and Conditions).

You can delete your Díjnet account only after you have terminated all active billing registrations and these terminations have been confirmed by the service providers. The deletion of the Díjnet registration can be done in accordance with the provisions set forth in the General Terms and Conditions.

If you wish to delete your Díjnet account, please contact our customer service at the email address info@dijnet.hu.

If you have not logged into your Díjnet account for more than 18 months and no e-bill has been received, your account will be deleted in accordance with our Data Management Policy.

We will always send a notification to the email address associated with the affected Díjnet account before deletion. The notification emails will always include the details of the account to be deleted.

If you have multiple accounts, we recommend checking which account the notification refers to.