What should I know about Díjnet?

Díjnet is an electronic bill presentment service which allows the clients of different service providers - appearing as bill issuers in the Díjnet system to view and settle their bills electronically, on the Internet.
In addition, the System makes it possible to maintain contacts with the Bill Issuers connecting to the same system, indicating comments and complaints as well as to report current meter readings of auxiliary water meters billed by Díjbeszedő Holding Zrt.
For accounts presented electronically, customers will not receive any paper bill or a remittance order, either.

As regards its data content, an electronic bill is the same as a paper bill, so it replaces the latter in every respect, but as opposed to the paper version, it is eco-friendly, easy to store and handle. An electronic bill is only authentic in an electronic format, so it is not possible to produce a paper bill simultaneously. Electronic bills are presented via the Internet.
The benefits of electronic bill presentment:

• The Díjnet system can be used free of charge
• You can always view your invoices via the Internet anytime and anywhere and take care of their payment.
• The bills will be immediately available to you after issuance and we will also notify you of the arrival of bills by e-mail.
• You will not need to keep bills and payment receipts.

Bills can be paid in several simple ways:

• by direct debit,
• by bank card payment (VPOS),
• by direct internet bank payment (for customers of CIB Bank Zrt.)
• by mobile phone payment,
• by individual bank transfer.

Payment methods in Díjnet system are provided free of charge by Díjnet for its Customers. Fees, which are accidentally payable for the account holding bank are determined according to the conditions of the Customers' bank account package.
You can retrieve your earlier bills easily, since we will make them available in an organized form on the Internet for 18 months free of charge.
Using Díjnet is very simple, only basic computer knowledge is required.
In the Díjnet system. data-connection is implemented in a secure environment protected by 256-bit SSL encryption.
For bills in electronic form, it is not only simpler to store, retain and search, but by less paper use, we will also protect our environment.

An electronic bill duly issued in accordance with the relevant legal requirements is authentic in its electronic form, its printed version serves informational purposes only, thus the printed form is not suitable for presentation as an evidence.
Electronically issued bills will be also checked electronically by the tax office in such a way that the electronically stored bills will be downloaded from the audited company's system to the auditor's notebook, or they may even requested them in a CD or DVD archive from the company's network administrator.
According to the requirements published by the Tax Authority (NAV), a taxpayer must submit to the Tax Authority copies of the bills retained according to a classification scheme and a format specified by the Tax Authority.

In order to use the Díjnet system - regardless of whether you want to use electronic bill presentment - you should register on its web interface. Díjnet has a two-tier registration process.
First, you have to register to the Díjnet system itself, then you have to register to a bill issuer (service provider) from which you wish to receive and manage your bills in electronic form in the future. For Díjnet registration, you must enter your login name, password, e-mail address, first and last name, home address and optionally, your phone number.
The bill issuers will determine the data required for bill issuer registration. If you still wish to receive your bills in a paper-based form, please do not initiate a bill issuer registration.
Registration to the Díjnet system does not mean any obligation for you, but it will only become easier for you to manage your bills received from those issuers included in the Díjnet system.

Both private individuals and agents of business organizations may sign up for the electronic bill presentment service. In the case of business organizations, some bill issuers may require proof of eligibility.

1. Hardware requirements
   Internet access and device which supports general internet browsing.
2. Software requirements
   The System has been tested with the following types and versions of browsers:
   • Microsoft Edge
   • Mozilla Firefox
   • Google Chrome
   • Safari
   • Opera
3. Other information
   Some download control programs may prevent the download of files stored in the system (bill in PDF format, authentic bill), therefore, we recommend that download control programs be disabled when the system is used.
   Furthermore we would like to inform you that Díjnet system has no optimized mobile version, so some of the functions on the webpage are not working, or only working limited.

Yes! Usually, for a bill issuer registration, a bill not older than six months is required, registration can be initiated by entering the details given on that bill.
We have forwarded the registration request to the service provider who will determine on the basis of information supplied whether you are eligible to handle the bills and your registration is acceptable
The results of the evaluation will be sent to you by e-mail.

The Díjnet system currently includes the following bill issuers:

• Allianz Hungária Zrt.
• Bakonykarszt Zrt.
• BARANYA-VÍZ Zrt.
• BKM NONPROFIT Zrt.
• CRITERION Távfelügyelet
• Direct One
• Díjbeszedő Holding Zrt.
• DMRV Zrt.
• DRV Zrt.
• ENERGOCOOP Kft.
• E.ON Áramszolgáltató Kft.
• Érd és Térsége Csatornaszolgáltató Kft.
• Érd és Térsége Víziközmű Kft.
• E.R.Ö.V. Víziközmű Zrt.
• ÉRV Zrt.
• Északdunántúli Vízmű Zrt.
• Fejérvíz Zrt.
• Fővárosi Csatornázási Művek Zrt.
• GYŐR-SZOL Zrt.
• Hódmezővásárhelyi Vagyonkezelő Zrt.
• Kaposvári Önkormányzati Vagyonkezelő és Szolgáltató Zrt.
• KAVÍZ Kaposvári Víz- és Csatornamű Kft.
• Magyar Telekom Nyrt.
• MVM Next Energiakereskedelmi Zrt.
• NHKV Zrt.
• Nyírségvíz Zrt.
• NYÍRTÁVHŐ Kft.
• PANNON-VÍZ Zrt.
• Stabil-Téka Épület és Lakásfenntartó Kft.
• Szegedi Vízmű Zrt.
• SZÉPHŐ Székesfehérvári Épületfenntartó és Hőszolgáltató Zrt.
• Tettye Forrásház Zrt.
• Tiszamenti Regionális Vízművek Zrt.
• TiszaSzolg 2004 Kft.
• “VKSZ” Veszprémi Közüzemi Szolgáltató Zrt.

The 'Bill Issuers' menu item contains more information about individual bill issuers.
Other service providers are also expected to join the Díjnet system in the near future.

You can view your electronic bills on the Díjnet web interface, we will notify you by e-mail of the receipt of your invoices.Electronic bills can be settled by our Customers by direct debit, individual bank transfer, or a payment initiated from the Díjnet system involving a bank card, internet banking or a mobile telephone. Payment by cash or check is not possible.
The bills can be easily stored in electronic format, they can be easily retrieved, but they are only considered to be authentic in an electronic, and not in a printed form.You can access the bills for 18 months after the presentment free of charge if your Díjnet registration has not been terminated in the meantime.

A multiple layer of protection prevents unauthorized persons from accessing your information. Firstly, the Díjnet system operates in an environment protected by 256-bit SSL encryption and secondly, anyone will need the login name and secret password specified by you to access your bills and details. Of course, you are also responsible for keeping your password secret.

Phishing is when a fraudulent internet site shows itself as the official website of a well-known company, and tries to obtain different personal data unauthorized such as identifier, password, bank card number.
The link appearing in this kind of emails leads to a website confusingly similar to Díjnet’s, the link given to initiate the payment leads to the payment interface of the fraudsters, which is confusingly similar to the payment interface of the bank, too.
You can decide whether the email was really sent by us keeping the followings in mind:

1. In our emails about bill arrival the invocation is always „Dear XY (login name: …).
2. Check whether the correct registration data (e.g. Name, login name) are represented in the email!
3. In the first block of our emails about bill arrival the main data of the bills are always listed.
4. Check the data and whether the amount of the bills is not unusual (e.g. an amount too small or too big)
5. In a real bill arrival email there is a button named „Payment”, which leads to https://dijnet.hu/
6. We never do ask for bank card data in email! Card data shall only be given during payment on the interface of the bank.
7. We always send our emails notifying about bill arrival and reminding of payment deadline from the ugyfelszolgalat@dijnet.hu email address.
8. The signature is Díjnet Zrt. in all our emails.
9. Check the address (URL) of the login page, and never login if it is suspicious! Only click on URL addresses starting with https://dijnet.hu/ It is very important that there is "/" following the dijnet.hu phrase.
10. Should you have any doubt regarding the origin of the email use the safer paths (bookmark of the browser, search engines, manual typing) instead of clicking on the link.
11. If you have given your bank card data on the fake interface than get in touch with your account managing bank immediately for your own benefit.
12. Should you get an email differing from any of the points mentioned above do not click on the link in the email and do not cooperate with the writer of the message.
13. Trust us, we protect your data, do not give them out yourself!

Our clients can choose among the following payment methods:

• direct debit - if you have already settled your previous paper-based invoice by direct debit, this payment method will not change by switching to electronic bills, there is no need to issue a new order.
• Free bankcard payment that can be started from the Díjnet system (VPOS) - in order to facilitate the payment process, it is possible to register a bankcard used for payment.
• direct internet bank payment (for customers of CIB Bank Zrt.)
• payment by mobile phone,
• individual bank transfer.

Payment methods in Díjnet system are provided free of charge by Díjnet for its Customers. Fees, which are accidentally payable for the account holding bank are determined according to the conditions of the Customers' bank account package.
Customers using the electronic bill presentment service will not receive any paper bill.
The Díjnet system does not handle paper-based invoices, thus, previous paper-based invoices cannot be viewed in the Díjnet system and our Customers are not even able to arrange their settlement through Díjnet.

When you would like to pay an amount which is different from what was earlier sent to the internetbank or mobile phone - for example when the Bill Issuer gives a new balance -, first you have to refuse the payment of the amount earlier sent from your internetbank or mobile phone.
Then you can send the bill again to the internetbank or mobile phone with the new balance clicking on the Payment tab page of the bill.

Given that payment is always made from the Customers' bank account, our clients can verify settlement of their bills using their bank account statements.

If your bankcard has expired and has been replaced, you can register your new card as a new payment card on Díjnet when paying your next electronic bill with a bankcard.
You can initiate the cancellation of your expired card in Díjnet on the “Previous registrations” tab under the menu called “Payment methods”, then at the line of “Registered bank card” by clicking on the “delete” label.

The Díjnet system receives information from the bill issuer concerning account balance changes. Thus, in our system, the account balance will change after posting of the amount received by the bill issuers and the relevant notification. The bank transfer lead-time (for individual transfers and direct debit, as well) is generally one to two business days until the bill amount is posted in the bill issuer's system. In the case of payment by bank card or internet banking, the bill status will be modified to “Paid” after completion of the banking transaction, however, your balance can only change after the bill issuer's posting day.
Thus in the Díjnet system, your invoice will be settled in the system after the third-or fourth business day after the banking transaction.
Allianz Zrt., DRV Zrt., E.ON Áramszolgáltató Kft., Érd és Térsége Csatornaszolgáltató Kft., E.R.Ö.V. Víziközmű Zrt., FCSM Zrt. (except FCSM Zrt. invoices factored by Díjbeszedő Holding Zrt., because they receive balances), GYŐR-SZOL Zrt., Magyar Telekom Nyrt., Nyírtávhő Kft., PANNON-VÍZ Zrt., Tettye Forrásház Zrt. and TiszaSzolg 2004 Kft. will not provide account balance details to the Díjnet system, thus their balance will not change after paying the bill. Regarding the balance of the accounts MVM Next Energiakereskedelmi Zrt. – Gas will provide data when presenting the very next actual bill.

In case of a successful bank card payment initiated from the Díjnet System, the status of the bill or the current account balance will not change immediately in the bill issuer's system, given that, as defined in our General Terms and Conditions, Díjnet Zrt. is obliged to transfer the paid amount to the bill issuer within three working days of the settlement with the payment service provider. The amount of the payment is forwarded to the service provider after it has been settled (transferred) to Díjnet by the payment service provider.

You can indicate any of your problems related to the Díjnet system to the Díjnet Customer Service. You can contact our colleagues by e-mail initiated from the interface of Díjnet.

In this case, on the start page, please click on “Login” button and then on “I forgot my password” link in the login field to enter your login name and e-mail address entered during registration, then click on the “Next” button.
If you have forgotten your login name, you have to indicate the problem by an e-mail sent to the info@dijnet.hu address by providing data entered during registration.

In this case, the previously recorded e-mail address should be modified first, which will be carried out by the personnel at our Customer Service. To do this, you have to indicate the problem by an e-mail sent to the info@dijnet.hu address by providing data entered during registration as well as the new e-mail address to be recorded.

Due to changes in certain e-mail service providers (after April 12, 2023 in the case of citromail, vipmail, indamail), it is possible that registered e-mail address is your Díjnet account has ceased to exist. In this case, please enter your Díjnet account and change your e-mail address to an existing e-mail address in the "User details" menu, so that you can continue to receive our e-bill notifications as usual.

If you have some comments related to the figures in the bill (fees billed, charges payable), you can indicate that for the customer service of the relevant bill issuer by an e-mail message sent from the “Comments” tabbed page after opening the bill.
The Díjnet E-mails sent from the “Comments, Complaints” menu item from the Internet interface of the system will be received by the Díjnet Customer Service, which will be forwarded to the relevant bill issuers for the purpose of administration - because in such cases, the administrators of the service providers are the ones that can take relevant measures - which prolongs the duration of processing the case.

Currently you can only report the readings of the auxiliary water meters which are invoiced by Díjbeszedő Holding Zrt. To reach this menu, first you have to log in and choose “Meter reading reporting”. Its biggest advantage is that you can report your water meter readings quickly, simply, in a well structured way and you can also track your last reported readings.
In case of first reporting, you have to give your Payment identifier (“Fizetőazonosító”), which you can find on the bill issued by Díjbeszedő Holding Zrt. checks if the identifier is correct, and checks the timing of the report as well, if it is correct you can report your water meter reading.
You do not have to give your Payment identifier at the next water meter reports, just choose the right water meter, if you would like to make a report.
For other Service Providers, meter readings can be reported after registration at the Service Provider's own online customer service.

According to Díjbeszedő Holding Zrt.'s information, it is not allowed to issue invoice - based on the usage - for non-verified water meters. According to the change of the Act of 58/2013. (II. 27.,since 10.12.2015.), if the consumer does not arrange the change or the verification of the auxiliary water meter until the given deadline, the contract is closed between the consumer and Budapest Waterworks.
Due to the legislative references and the Budapest Waterworks' business rules, it is not allowed to report any water meter readings if any of the water meters are no longer verified.
In case if one of the auxiliary water meters in your place of consumption is no longer verified, you cannot report a water meter reading to your other, verified meters.
Due to the facts above, you cannot report the water meter reading via Díjnet if you have a no longer verified water meter in your place of consumption.

In case the water meters have been replaced, their serial number will automatically change (after they are changed in Díjbeszedő Holding Zrt.'s system).
If the new meters data can not be found in the system 2 months after the replacement, we kindly ask you to get in touch with the bill issuer by calling 414-500, or via e-mail: doku@dbrt.hu.

The prerequisite for returning to paper-based billing is deregistration of a bill issuer. You should indicate your request to do so in the “Bill Issuer Registration” menu item of the Díjnet system by clicking on the Previous Registration tabbed page on the line corresponding to the bill issuer registration to be deleted, then on the screen that appears, clicking on the “Initiate deletion” button. If you do not terminate your Díjnet registration, you can still access your previous invoices presented electronically for 18 months after presentment free of charge on the Díjnet interface. In addition, you can also save your electronic bills to your own computer or any electronic media. However, such change will take place by taking into account the billing cycle, thus the current bill could still be made in an electronic format which could be presented for the time being in the Díjnet system.

Of course, you can always cancel the Díjnet registration if you have already terminated all active bill issuer registrations and such termination has been verified by the bill issuers. The Díjnet deregistration is possible in accordance with the General Terms and Conditions.
By Díjnet deregistration, access to the bills presented will be terminated, therefore we wish to request that you arrange for saving your electronic invoices to your computer or an electronic medium at the same time of indicating your termination request.

In case of the Service Providers mentioned below, you also have the opportunity to provide data required for the registration via the webpage or personal customer service of the Bill Issuer. Subsequently, the Bill Issuer will send these data electronically to Díjnet, completing them as needed with other data managed by the Bill Issuer. Díjnet will send you an electronic mail in order you can finalize the registration. In order to send the initiation of the registration to the Service Provider, you have to confirm your registration request in Díjnet system by the link included in the electronic mail and if you are not a Díjnet user yet you also have to accept the GTC and Data Management Information of Díjnet. The registration will become active and valid when the Bill Issuer accepts the registration.

• MVM Next Energiakereskedelmi Zrt.
• Díjbeszedő Holding Zrt.
• Allianz Hungária Zrt.
• Szegedi Vízmű Zrt.

In case of the Service Provider mentioned below, you also have the opportunity to provide data required for the registration via the call centre or personal customer service of the Bill Issuer, of which the Bill Issuer will make a voice record. Subsequently, the Bill Issuer will send these data electronically to Díjnet, completing them as needed with other data managed by the Bill Issuer. Bills will be issued electronically and sent to Díjnet by the Service Provider after this moment, even if you have not finalized your registration in Díjnet system. Díjnet will send you an electronic mail in order you can finalize the registration. The registration will become active and valid when you finalize the registration in Díjnet system by the link included in the electronic mail and if you are not a Díjnet user yet you also have to accept the GTC and Data Management Information of Díjnet. To be able to reach and pay your electronic bills in Díjnet system, please finalize your registration as soon as possible.

A password is required as this will ensure that no unauthorized persons will access your data even if they know your login name.
The password may contain lower and upper case letters of the English alphabet (i. e. non-accented characters, only), punctuation characters (-_?.,#!:;+), as well as numbers.
It may be at least 8 and up to 30 characters long. Please pay particular attention to the use of lower and upper case letters when typing because the system is case sensitive!
Please make sure that the Caps Lock function is not activated.

Díjnet service provider: Díjnet Zrt., which agrees in its present system to present electronically to the Customer the utility and other service bills due and payable.
Client: A user registered in the Electronic Presentment System of the Díjnet service provider. A client can be any natural or legal person or unincorporated organization of full legal capability.
Account issuer: A provider sending an electronic bill for its service to himself and to the Customers via an agent through the Díjnet system.
Internet banking payment: For banks that are in direct contact with the Díjnet system (for customers of CIB Bank Zrt.), it is possible to pay the bills directly from the Díjnet system. This payment method is not identical to individual bank transfer.

What should I know about SzámlaPlusz service?

It is a bill preserving service. By ordering the service Díjnet preserves those bills as well which are more than 18-months old for a fee. Due to SzámlaPlusz you can continue to access all your electronic bills sent to Dijnet at one place, organized and potentially up to no time limit. A detailed description of the service can be found in the General Terms and Conditions, as well as by clicking on the link below: Information to Clients using SzámlaPlusz service

We give access to the Dijnet system free of charge, we preserve your bills in our system during the last 18 months free of charge. SzámlaPlusz has been set up as a new service in order to be able to preserve your bills older than 18-months in case of your request..

You can request the service in case you have any bills older than 18 months till the 1 January of the service year.

If you would like to receive a reminder in case you have an electronic bill older than 18 months which we will preserve later on only if you order SzámlaPlusz, you can indicate your request in your Díjnet account under DíjnetPlusz menu item by clicking on the Show me more button.

Regarding every service year SzámlaPlusz can be ordered in your Díjnet account under DíjnetPlusz menu item from 1 October of the preceding year till 15 January of the service year.

The service period is the full calendar year following the contract starting from 1 January and ending on 31 December of the same year. If the time of the order is between 1 January and 15 January then the service period starts on the following day when the fee was paid out and ends on 31 December of the same year.

You can find the fee policy in the 1st Appendix of the effective General Terms and Conditions.

When ordering the service a prepayment request is issued which can be found under Payable bills menu item. You can equalize the amount on Díjnet (by bank card, internet bank, and mobile payment) by clicking on the line of the prepayment request, and then selecting the Payment tab. In case of individual bank transfer please initiate the payment with the data indicated under Information required for individual bank transfers. If the data do not match Díjnet transfers the amount back.

The electronic invoice is issued and presented on Díjnet within 15 days from crediting. We notify you of the equalization of the service fee and the arrival of the invoice by e-mail.

Ordering SzámlaPlusz service refers to one Díjnet account. You need to order the service individually for each account in which you would like to preserve the bills issued more than 18 months ago.

You can order the bill preservation for the current service year any time from 1 October of the proceeding year till 15 January of the service year even if you have canceled it earlier or have indicated that you do not request SzámlaPlusz service.

In all cases the order is valid for a definite duration. A service year is a full calendar year starting from 1 January and ending on 31 December of the same year. If you order the service between 1 January and 15 January the service period starts from the day of order and lasts till 31 December. If you order the service, Díjnet will automatically issue a new prepayment request for the next service year. By paying the prepayment request SzámlaPlusz service will be extended to the next service year without extra request (automatic extension).

Díjnet Zrt. preserves and stores your electronic bills free of charge in the following 18 months starting from the issue of the bills, during this period you can download your available bills anytime from Díjnet free of charge as well. Those electronic bills that are older than 18 months on 1 January of the specific year will not be available in the service year anymore. Until 31 March 2017 we permanently deleted all your bills that were older than five years on 1 January 2017. Until 30 September 2017 you had the opportunity to order our service for a data restoration and bill preservation fee. In this case your bills issued after 31 December 2011 have been available again in your Díjnet account. If you did not request our data restoration and bill preservation service until 30 September 2017 then your bills issued before 1 July 2015 were permanently deleted from the system. Accordingly between 1 October 2017 and 15 January 2018 you can order our bill preserving service only in relation to bills issued after 1 July 2016. Every year starting from 2018 until 31 March we permanently delete the bills that are older than 18 months on 1 January of the specific year if you do not order the service. With a request to replace the bills permanently deleted from Díjnet system during the periods mentioned above you can turn to the bill issuer since the issuer of the bill is in charge to preserve the bills during the time period determined by the law.