Below you can read a general overview of using Díjnet. If you need further information or are looking for a more detailed description of the individual services, we recommend that you also look around our Frequently Asked Questions (FAQ) page. Additionally, during the use of the Díjnet system, you will find short help regarding the current menu item or the field to be filled in by clicking on the information buttons marked with the letter "i". You can reach our customer service at the email address info@dijnet.hu indicated in the Contact menu item.

To manage your electronic bills in the Díjnet system, two-level registration is required. First, you must register for the system itself by creating a Díjnet account, then as a second step, with the service provider (bill issuer) whose bills you would like to receive in your Díjnet account in the future. Before registration, please be sure to read the General Terms and Conditions (GTC), which contain further general, yet fundamental information. You cannot register without accepting these (by clicking in the circle before the text "I accept the General Terms and Conditions" during Díjnet account registration).

You can register by providing an email address and password; the system will be able to identify you with these in the future. We will notify you about your newly issued e-bills and their payment deadlines, successful or unsuccessful payments, the arrival of newsletters related to the AdományPlusz service, and other important information affecting the Díjnet system at the email address provided during registration. Please make sure that you have access to the email account belonging to the email address provided during registration. You will not have the opportunity to modify the email address registered to the Díjnet account later.

If you already have a Díjnet account but would like to manage your bills in connection with another email address in the future, we recommend that you create a new Díjnet account with the new email address, and then merge your old account with the new one. You can do this in the "User data" menu item, on the "Customer merger" tab. If you wish to terminate the inactive account, please notify our customer service at the info@dijnet.hu email address.

Providing a password is mandatory during registration because this is how you can ensure that unauthorized persons cannot access your data even if they know your registered email address. The length of the password is minimum 8, maximum 30 characters, and it must contain at least one lowercase letter, one uppercase letter, and a number. Please do not use accented characters. When typing it, pay particular attention to the use of lowercase and uppercase letters, because the system distinguishes between them. Make sure that the "Caps Lock" function is not turned on.

As the last step of the Díjnet account registration, the system sends an activation link to your specified email address, which is necessary for activating the registration. If you do not find the activation email, we recommend that you also check the junk/spam folder of your email system. To finalize your registration, please click on the link in the email. In case activation is not successful with the help of the link, the email also contains the activation code, with which you can finalize (activate) your registration after logging into the Díjnet system. After logging in, copy this code into the field named "Code for activation" on the screen. In the event that you accidentally deleted the activation email, write to our customer service at the info@dijnet.hu email address.

When logging into your Díjnet account for the first time, you need to provide your zip code. This is necessary so that we can show the list of service providers available at your place of consumption. It is important that initiating a bill issuer registration is possible not only in connection with the property located at the specified zip code.

To log in, provide your email address (or your login name in case of an earlier account) and your password. You can try entering the correct password a maximum of ten times, after which the system will temporarily block the login for security reasons.

You can indicate your intention to use the electronic bill presentation in Díjnet to the selected service provider by registering with the bill issuer in your Díjnet account. You can only use the functions related to electronic bill management and bill issuers after this. To do this, after logging in, select the "Bill Issuers" menu item, where you can initiate a new bill issuer registration on the "New registration" tab. Choose your service provider and click on its name/logo.

In the Díjnet system, you can currently manage the bills of the following service providers:

• Allianz Hungária Zrt.
• Bakonykarszt Zrt.
• BARANYA-VÍZ Zrt.
• BKM NONPROFIT Zrt.
• Díjbeszedő Holding Zrt.
• Direct One
• DMRV Zrt.
• DRV Zrt.
• E.R.Ö.V. Víziközmű Zrt.
• ENERGOCOOP Kft.
• Érd és Térsége Csatornaszolgáltató Kft.
• Érd és Térsége Víziközmű Kft.
• ÉRV Zrt.
• Északdunántúli Vízmű Zrt.
• Fejérvíz Zrt.
• Fővárosi Csatornázási Művek Zrt.
• GYŐR-SZOL Zrt.
• Hódmezővásárhelyi Vagyonkezelő Zrt.
• Kaposvári Önkormányzati Vagyonkezelő és Szolgáltató Zrt.
• KAVÍZ Kaposvári Víz- és Csatornamű Kft.
• Magyar Telekom Nyrt.
• MOHU MOL Hulladékgazdálkodási Zrt.
• MVM Next Energiakereskedelmi Zrt.
• Nyírségvíz Zrt.
• NYÍRTÁVHŐ Kft.
• PANNON-VÍZ Zrt.
• Szegedi Vízmű Zrt.
• SZÉPHŐ Székesfehérvári Épületfenntartó és Hőszolgáltató Zrt.
• Tettye Forrásház Zrt.
• Tiszamenti Regionális Vízművek Zrt.
• TiszaSzolg 2004 Kft.
• VKSZ Veszprémi Közszolgáltató Zrt.

A bill (usually not older than six months) is required for the bill issuer registration, because the data requested during registration can be found on the bills. To find this data more easily on the bill, we provide help in the window that opens by clicking on the "i" information buttons next to the data fields to be filled in during registration. (In the case of Direct One, new customers can mark on the screen with a checkmark in the checkbox belonging to the text "I am a new subscriber, I do not yet have a paper-based bill:" after providing the customer number and billing data, if they have not yet received a bill. In this case, providing a bill number and amount to be paid is not necessary for registration.). We forward the registration request to the service provider, who will evaluate it based on the data provided. We will send information about its result (approval or, in case of incorrect data, rejection) by email within a few days.

Important! You can manage the bills of several service providers in the same Díjnet account, so you have the opportunity to manage the bills of a family member, or as the owner of several properties, the bills of different consumption places within a single Díjnet registration.

The newly initiated (but not yet approved by the service provider) bill issuer registration appears on the page that opens by clicking on the "Previous registrations" tab in the "Bill Issuers" menu item. Previously created, active bill issuer registrations also appear here. On the screen that appears by clicking on the row of a given registration, the registration data can be viewed, and here you have the opportunity to name the given registration by filling in the "Display name" field. This is useful because it will allow you to identify your registration belonging to the given service provider more easily in the future. On the same screen, you have the opportunity to assign a payment method to a bill issuer registration, or to request a warning email before the payment deadline expires. If you wish to delete the bill issuer registration, you can do so by clicking on the "Initiate deletion" button.

We send an email notification about the arrival of new e-bills issued by the service providers registered in Díjnet (after the service provider accepts the bill issuer registration). You can find the bill in the "Bills to be paid" menu item.

In the "Bills to be paid" menu item, you will find all your bills that have not yet been settled. In the "Bill search" menu item, you can view your electronic bills presented in your Díjnet account (already paid and not yet paid). In the "Bill search" menu item, you can filter the displayed e-bills based on the name of the service provider, bill issuer identifier, and the date of the bill issue. Filling in the fields is not mandatory; if you do not fill in any field, all your e-bills presented in the Díjnet system will appear by clicking the "Search" button. The bills are displayed in a tabular form. By clicking on the row containing the selected bill, you can view the more important data of the bill on the "Extract" tab. On the "Extract" tab we only display the main data of the bill; you can view the detailed data of the bills by opening the authentic electronic bill, which is available on the "Download" tab.

You can view and download the bill in an authentic format on the page/tab related to the "Download" tab. Here you will also find the program (Adobe Reader) that can be used to manage the authentic version of electronic bills and the printable (PDF) format of the bills. These programs can be installed and used free of charge. Authentic bills comply with the legal regulations for electronic bills: they have at least an advanced security electronic signature and a time stamp certifying the time of issuance ; they are authentic in electronic form. Important! E-bills in printed form are for information purposes only and cannot be used for administration.

You have several ways to settle bills received in Díjnet.

• From your Díjnet account: qvik – by free transfer and bank card (with a saved or non-saved bank card)
• By clicking on the button in the bill notification sent by Díjnet (with a saved or non-saved bank card)
• With the iCsekk mobile application
• Through internet bank (as a customer of CIB bank)
• By direct debit
• By individual transfer

Logging into the Díjnet account, starting from the "Bills to be paid" page, you also have the opportunity to settle all bills to be paid at once with qvik – free transfer or bank card.

qvik is an instant transfer initiated directly from the bank account in a simplified form. The payment process initiated with qvik is completed within a few seconds after the mobile banking approval. You can initiate payments started from a desktop computer or laptop by scanning a QR code. In case of payments started from a mobile phone, choosing the "I open my mobile banking app" option redirects you to the mobile banking application, where the transaction data appear and the payment of the bill can be approved.

The steps for qvik – free transfer:

1. Mark the bills you want to pay, then from the options under "amount to be paid", click on the qvik logo, then on the "qvik – free transfer" button.
2. Then we redirect you to the SimplePay page, from where you can start the payment transaction after the data necessary for the transfer appear.
3. Then the transaction must be approved in your mobile banking application.

In case of bank card payment through the internet, SimplePay Zrt. ensures the possibility of card acceptance through its secure card acceptance system using the SSL protocol. During bank card payment, we redirect you to the payment page of SimplePay Zrt., and the payment takes place directly on the page operated by SimplePay Zrt., operating according to the rules and security regulations of international card companies. Payment can be initiated with any bank card suitable for internet shopping issued by any bank. Díjnet Zrt. is not in possession of your card data in any form and cannot gain insight into them.

During bill payment with your bank card, or in the "Payment methods" menu item on the "Saving a bank card" page, there is an opportunity to save (register) the bank card as well, so you no longer have to provide the card data before every transaction during further payments, thus the possibility of error is also smaller. The saving of the bank card takes place in the system of SimplePay Zrt., which also enables payment. Díjnet Zrt. does not manage your card data.

In the case of Díjnet, this form of payment differs from the generally known internet bank payment. This payment method can be used by our customers who maintain their bank accounts at CIB Bank Zrt.. To do this, as a first step, click on a bill to be paid, then select the "Send bill to CIB internet bank" option. Then click on the CIB bank logo to initiate the registration of the internet bank payment method. As a last step, you must activate your registration on the CIB bank interface. Logging into the CIB Bank mobile application or the online interface, in the "Orders/Díjnet" menu item, click on the "Add Díjnet profile" button and provide the identifier received during the registration initiated on Díjnet. The bank automatically sends this back to the Díjnet system for identification purposes. If you provide the Díjnet identifier correctly, the registration becomes active on both interfaces. Then in your Díjnet account, in the User data menu item, by clicking on the Settings tab, you can set which of your bills should be sent to the CIB internet bank. You can decide that you only want to pay your bills arriving from a certain service provider through internet bank, but you can also set that all your bills are automatically forwarded to your CIB internet bank.

You can easily pay your e-bills presented in your Díjnet account even through the iCsekk mobile app. To do this, as a first step, you must provide your Díjnet login data in the iCsekk app to connect your iCsekk account and your Díjnet account. Then in your Díjnet account, in the User data menu item, by clicking on the Settings tab, you can set which of your bills should be sent to the iCsekk app. Following this, for bill payment, it is enough to log into the iCsekk application, where you can settle it with your bank card. You can decide that you only want to pay your bills arriving from a certain service provider through the application, but you can also set that all your bills are automatically forwarded to the iCsekk app.

If no live group collection (direct debit) authorization is linked to the selected bill issuer, then you also have the opportunity to settle it by individual transfer. To do this, click on the bill to be paid, then select the "Data for bank transfer" option from "Other options". Then the data necessary for the transfer appear. Make sure that you provide the correct data during the transfer, so that your payment certainly arrives at the correct bill issuer! A service provider may use several bank account numbers, which may differ from the one appearing on the bill.

Further important information: The debit summary belonging to the bill issued by Díjbeszedő Holding Zrt. may also contain other bills, therefore you can see information relating to the entire Debit summary under the table containing the data of the selected bill. The amount of the transfer changes depending on clicking the checkmark in the checkboxes next to the bill items displayed in the table. By default, the amount of the transfer contains the Amount to be paid appearing on the Debit summary. In the case of One Magyarország Zrt. and Direct One, the current balance is displayed here as the amount to be paid, which may also contain the amount of bills issued earlier but not yet settled. Thus, a single transfer is sufficient for settling bills still appearing as unsettled at the given service provider.

In the case of those bill issuers that transfer data regarding the balance of bills, the status of the bill will be "Settled" based on the confirmation arriving to Díjnet. Allianz Zrt., DRV Zrt., Érd és Térsége Csatornaszolgáltató Kft., E.R.Ö.V. Víziközmű Zrt., FCSM Zrt. (except for FCSM Zrt. bills factored by Díjbeszedő Holding Zrt., because balance arrives for those), GYŐR-SZOL Zrt., Magyar Telekom Nyrt., Nyírtávhő Kft., PANNON-VÍZ Zrt., Tettye Forrásház Zrt., and TiszaSzolg 2004 Kft. do not transfer data regarding the balance of bills to the Díjnet system, but our Customers have the opportunity to mark the status of the bill as "Settled" following the payment of the bill. MVM Next Energiakereskedelmi Zrt. transfers data regarding the balance of natural gas bills simultaneously with the presentation of the next current bill. Customers naturally have the opportunity in this case as well to mark the status of the bill as "Settled" following the payment of the bill.

The authorization regarding group collection provided prior to the registration of the service provider in Díjnet remains in force even after the switch to electronic bill presentation. So, if you have a valid group collection authorization related to the given bill issuer, then the bill issuer will debit every bill to your account-managing bank. In the case of bills issued by Díjbeszedő Holding Zrt., there is an opportunity to block group collection through Díjnet, and also to allow the group collection of bills not previously paid or blocked. To allow or block the collection, click on the "Allow / block collection" button found on the "Payment" tab. Then the main data of your unsettled bills appear in a table; in the last column, there is an opportunity to block or allow the group collection by clicking the checkmark in or out. You will find the deadline for blocking the collection in the upper right corner. After this time, there is no longer an opportunity to block the debiting of the given bill to the account-managing bank on the Díjnet interface. If you do not wish to settle electronic bills by group collection in the future, you need to cancel the authorization at your account-managing bank.

On the "Events" tab available after clicking on the row of the bill, the events related to the selected bill and to the bill payment can be viewed in chronological order. It can be checked when the bill arrived in the Díjnet system, when and in what way you initiated its settlement, and it can also be viewed when the bill issuer notified the Díjnet system about the settlement of the bill.

On the "Information" tab available after clicking on the row of the bill, you will find service provider and bill issuer information belonging to the bills.

In the event that you have a question, comment, or perhaps a complaint in connection with the bill, there is an opportunity to write it on the "Comments" tab after clicking on the row of the bill. We forward this directly to the bill issuer. If you have a comment not in connection with the content of the bill, you can send it to our customer service from the "Comments, complaint" menu item or at the info@dijnet.hu email address.

On the "Settings" tab after clicking on the row of the bill, there is an opportunity to modify the default settings of the bill issuer registration belonging to the selected bill. Here you can decide, for example, whether bills should be automatically forwarded to some registered payment instrument (internet bank, mobile payment) following their arrival, and whether you request a reminder email message before the payment deadline of the bill expires in the case of the given bill issuer. You also have the opportunity here to modify the display name. You also have the opportunity to modify these settings in the "Bill Issuers" menu item, on the "Previous registrations" tab, by selecting the bill issuer registration you wish to modify.

In the case of certain service providers, after clicking on the row of the bill, you can find out about news and updates related to the service of the given bill issuer on the "Newsletter" or "Announcements" page.

In the case of certain bill issuers, after clicking on the row of the bill, you can access the bill explanation helping the interpretation of bills issued by the given service provider on the "Bill explanation" page.

In the case of certain bill issuers, it is available on the "Call details" tab after clicking on the row of the bill.

In the "User data" menu item, you have the opportunity to modify certain data belonging to the Díjnet account registration.

In the "User data" menu item, on the "Data modification" page, there is an opportunity to modify your password and zip code. Modification of the email address is only possible if you have a login name.

In the "User data" menu item, on the "Settings" page, you have the opportunity to modify settings related to the email notification informing about the payment deadlines of bills, as well as the automatic forwarding of bills to the CIB internet bank or iCsekk mobile application.

In the "User data" menu item, on the "Managing my consents" page, you have the opportunity to modify your consent regarding inquiries for advertising purposes.

In the "User data" menu item, on the "Customer merger" page, you have the opportunity to merge two of your existing Díjnet accounts. This is useful in the event that you would like to use Díjnet with another of your email addresses instead of your previous email address, since there is no opportunity to modify your email address in the Díjnet system. When merging accounts, all your bill issuer registrations and the settings belonging to them, as well as your presented e-bills, are automatically transferred from your Díjnet account to be terminated into your retained Díjnet account.

This menu item serves for you to send your comments regarding the Díjnet system to our customer service.

In Díjnet, there is also an opportunity to donate to foundations and charitable organizations. Starting from the "Donation" menu item, you can also send a one-time donation by choosing the Donation option within the "Donation" menu item, and with our "AdományPlusz" service, there is an opportunity for regular donation by subscribing to the online newsletters of civil organizations participating in the "AdományPlusz" service.

In Díjnet, there is an opportunity to report meter readings in connection with sub-water meters billed by Díjbeszedő Holding Zrt.. You can do this in the "Reporting meter readings" menu item.

We preserve e-bills presented in Díjnet for 18 months free of charge; however, with our SzámlaPlusz service, there is an opportunity for the further preservation of bills for one year against the payment of an annual fee.

You can initiate the termination of the bill issuer or the Díjnet registration at any time. The prerequisite for terminating the Díjnet registration is that you terminate every bill issuer registration beforehand. You can initiate this on the screen that appears by clicking on the row of the bill issuer registration you wish to have deleted in the "Bill Issuers" menu item on the "Previous registrations" tab. You can initiate the termination of your Díjnet registration towards our customer service with a message sent from the "Comments, complaint" menu item with the subject "Deletion of Díjnet registration" or with a message sent to the info@dijnet.hu email address.